Terms of Service

Welcome to the Panpacific University Online Counseling Appointment System. These Terms of Service ("Terms") govern your use of our counseling appointment platform. By accessing or using this system, you agree to be bound by these Terms.

By registering for and using the Online Counseling Appointment System, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use the system.

2.1 Eligibility

• You must be a currently enrolled student at Panpacific University
• You must be at least 18 years old or have parental consent
• You must use your official university email address
• You must provide accurate and complete information

2.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• You may not share your account with others
• You may not create multiple accounts

2.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Provide false or misleading information
• Engage in abusive or inappropriate behavior
• Are no longer enrolled at the university

3.1 Permitted Use

You may use this system to:

• Schedule counseling appointments with university counselors
• Submit anonymous queries through the Safe Space feature
• View your appointment history and upcoming sessions
• Manage your profile and account settings
• Receive appointment reminders and confirmations

3.2 Prohibited Use

You agree NOT to:

• Use the system for any illegal or unauthorized purpose
• Impersonate another person or provide false information
• Attempt to gain unauthorized access to the system
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or threaten counselors or staff
• Use automated systems or bots to access the system
• Attempt to reverse engineer or extract source code
• Book appointments with no intention of attending
• Share confidential information from counseling sessions

4.1 Booking Appointments

• Appointments must be booked at least 24 hours in advance
• You may have only one pending appointment at a time
• Appointments are subject to counselor availability
• The university reserves the right to approve or decline appointment requests

4.2 Cancellation Policy

• You may cancel or reschedule appointments up to 24 hours in advance
• Late cancellations (less than 24 hours) may limit future booking privileges
• Repeated no-shows may result in temporary suspension from the system
• Emergency cancellations should be communicated directly to the Guidance Center

4.3 Attendance

• You are expected to attend all confirmed appointments
• Arrive on time for your scheduled session
• If you cannot attend, cancel as soon as possible
• Three consecutive no-shows may result in account suspension

5.1 Nature of Services

• Services are provided by licensed or supervised counseling professionals
• Counseling is voluntary and confidential (with legal exceptions)
• Services are for currently enrolled students only
• Sessions are typically 45-60 minutes in duration

5.2 Limitations

• The system does not provide emergency crisis intervention
• Services are not a substitute for professional medical treatment
• Counselors may refer you to outside specialists when appropriate
• The university does not guarantee specific counseling outcomes

6.1 Confidentiality

All counseling communications are confidential, except when:

• There is imminent risk of harm to self or others
• Child abuse or elder abuse is suspected or disclosed
• A court order mandates disclosure
• You provide written authorization for release

6.2 Privacy

Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

All content, features, and functionality of this system are owned by Panpacific University and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, reproduce, or distribute system content
• Modify or create derivative works
• Use university trademarks or branding without permission
• Extract data or content for commercial purposes

8.1 Availability

We strive to maintain system availability 24/7, but we do not guarantee uninterrupted access. The system may be temporarily unavailable due to:

• Scheduled maintenance
• System upgrades
• Technical difficulties
• Force majeure events

8.2 Changes to System

We reserve the right to:

• Modify, suspend, or discontinue any feature
• Update system requirements
• Change policies and procedures
• Improve or enhance the system

We will notify users of significant changes whenever possible.

THE SYSTEM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness
• Warranties that the system will be error-free or secure

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PANPACIFIC UNIVERSITY SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, or goodwill
• System interruptions or technical failures
• Unauthorized access to your account or information
• Counseling outcomes or decisions made based on counseling services

You agree to indemnify and hold harmless Panpacific University, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of the system
• Your violation of any rights of another party
• Any content you submit to the system

12.1 Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or use of the system shall be resolved through:

• First: Good faith negotiation with the Guidance Center Director
• Second: Mediation through university administrative channels
• Finally: Appropriate courts in [Insert Jurisdiction]

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Panpacific University regarding use of this system and supersede all prior agreements.

For questions about these Terms of Service, please contact:

Panpacific University Guidance Center
Email: guidance@panpacificu.edu.ph
Phone: [Insert Phone Number]
Office: [Insert Office Location]
Office Hours: Monday-Friday, 8:00 AM - 5:00 PM

By registering and using the Online Counseling Appointment System, you acknowledge that:

• You have read and understood these Terms of Service
• You agree to be bound by these Terms
• You understand the counseling services provided and their limitations
• You consent to the collection and use of your information as described in our Privacy Policy